Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed as quickly as possible. Once shipped, delivery typically takes 7–21 business days, depending on your location.

How do I track my order?

Once your order has shipped, you will receive a tracking number by email.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible at lumivoeyewear@gmail.com. We will do our best to help before your order has been dispatched.

Returns & Refunds

What is your return policy?

We accept return requests within 14 days of delivery. Items must be unused and in their original condition. Please see our Shipping & Returns page for full details.

What if my item arrived damaged?

We're sorry about that. Please contact us at lumivoeyewear@gmail.com with your order number and photos of the issue, and we'll help resolve it.

Product Questions

Are your eyewear frames unisex?

Yes. Our designs are created to be suitable for a wide range of styles and preferences.

How do I clean my eyewear?

Use a microfiber cloth and lens-safe cleaning solution. Avoid paper towels or rough fabrics, as they may scratch the lenses.

Still have questions?

Reach out to us at lumivoeyewear@gmail.com — we're happy to help.